Support & Maintenance

Ongoing Shopify support, billed by the task instead of a fixed monthly retainer. Every minute your store is down or broken is a minute it loses potential traffic. We fix bugs, handle theme updates, security, and content edits. Billed by the task rather than a monthly retainer, so your store stays fast, stable, and online without you having to do the fixing. Pick the services you need, or set up ongoing support.

Bug Fixes

Theme Maintenance

Content Updates

Security & Compliance

Health & Reporting

1 Thinking
of Something Big

support@storeaids.com

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BUG FIXES

A broken layout or a checkout error doesn't wait for your next scheduled update. We fix frontend, mobile, and checkout issues, and untangle app conflicts, billed per issue, so a small fix stays a small cost.

Frontend display bug fix (per issue)

App conflict diagnosis and resolution

Checkout bug fix (per issue)

Mobile display bug fix (per issue)

Broken link fix (per 20 URLs)

404 error audit and redirect fix

2 THEME MAINTENANCE

Theme updates can quietly break custom sections if nobody tests them first. We handle updates safely, back everything up beforehand, and clean out leftover code from apps you've moved on from.

Theme backup before any update

Theme minor version update

Theme major version update and compatibility testing

App removal and leftover code cleanup

CSS and JS audit and dead code cleanup

3 CONTENT UPDATES

Swapping a banner or updating a listing shouldn't need a developer every time, but often it does. We handle the day-to-day changes, from page edits to seasonal promotions, quickly and correctly.

Homepage banner swap (per update)

Single page content update

Single blog post edit and publishing

Navigation and menu update

Bulk product price update (per 50 products)

Product listing update (per 5 products)

Collection reorder and reorganization

Seasonal promotion setup (banners and discounts)

4 SECURITY & COMPLIANCE

Spam, fraud, and compliance gaps tend to stay invisible until they cause a real problem. We set up the blocking, filtering, consent, and access controls that keep your store protected and compliant.

Spam and bot traffic blocking

IP blocking configuration

Fraud filter configuration

GDPR cookie consent banner

Age verification gate

Staff permission audit

2FA enforcement

Store backup setup

5 HEALTH & REPORTING

Most problems are easier to fix when you catch them before a customer does. We run regular health checks, speed audits, and uptime monitoring, all delivered as clear written reports.

Store health check and written report

Speed audit and written report

SEO health check report

App performance audit

Uptime monitoring setup

✦

Our Comprehensive design process

Follow our simple store maintenance process

Send us your requirements

Contact us through the Slack channel to share your Shopify store maintenance requirements. Or, send us an email or request a Quote.

Requirement analysis

Our expert customer support & developer team conducts a thorough analysis of your requirements and suggests the best effective roadmap to maintain and support your store.

Pick your Shopify maintenance package

Based on your requirements and our analysis, we share an estimated time to bring your store back in shape. You can then select the best maintenance plan for your Shopify store maintenance needs.

Sign NDA

To ensure the privacy and security of your sensitive customer data, we begin our work by signing a non-disclosure agreement (NDA).

Ongoing Execution

Tasks get handled on a rolling basis. Product updates, bug fixes, content changes, and maintenance are submitted via a shared workspace and completed within agreed turnaround times.

Weekly Updates

A brief weekly summary covers what was completed, what's in progress, and anything flagged for your input. No chasing for status updates.

Monthly Review

Once a month, a short performance check covers store health, completed work, and what to prioritize next, keeping the engagement aligned with where your business is heading.

Scale

$499.00

⏱ 30 days

Everything in Launch and Growth

CSS/JS dead code audit

Fraud filter and IP blocking configuration

Age verification gate, staff permission audit, and 2FA enforcement

Collection reorder and reorganization

404 error audit & redirect fixes

Full SEO health check and app performance audit

Uptime monitoring setup

Priority weekly task turnaround

Growth

$249.00

⏱ 30 days

Everything in Launch

Checkout bug fixes and app conflict diagnosis

Theme major version update and compatibility testing

Bulk product price and listing updates

Mobile display bug fixes & broken link repair

App removal & leftover code cleanup

Seasonal promotion setup (banners and discounts)

GDPR cookie consent banner and spam/bot traffic blocking

Blog post edits and product listing updates

Monthly speed audit report

Launch

$99.00

⏱ 30 days

Frontend and mobile display bug fixes (up to 3 issues)

Theme backup before any update

Store backup setup

Single-page or blog page content updates (up to 2)

Homepage banner, page content, and navigation updates

Monthly store health check report

Support & Maintenance

Bug Fixes

Theme Maintenance

Content Updates

Security & Compliance

Health & Reporting

1

Thinkingof Something Big

Facebook

BUG FIXES

A broken layout or a checkout error doesn't wait for your next scheduled update. We fix frontend, mobile, and checkout issues, and untangle app conflicts, billed per issue, so a small fix stays a small cost.

2

THEME MAINTENANCE

Theme updates can quietly break custom sections if nobody tests them first. We handle updates safely, back everything up beforehand, and clean out leftover code from apps you've moved on from.

3

CONTENT UPDATES

Swapping a banner or updating a listing shouldn't need a developer every time, but often it does. We handle the day-to-day changes, from page edits to seasonal promotions, quickly and correctly.

4

SECURITY & COMPLIANCE

Spam, fraud, and compliance gaps tend to stay invisible until they cause a real problem. We set up the blocking, filtering, consent, and access controls that keep your store protected and compliant.

5

HEALTH & REPORTING

Most problems are easier to fix when you catch them before a customer does. We run regular health checks, speed audits, and uptime monitoring, all delivered as clear written reports.

Our Comprehensive design process

Follow our simple store maintenance process

Send us your requirements

Contact us through the Slack channel to share your Shopify store maintenance requirements. Or, send us an email or request a Quote.

Requirement analysis

Our expert customer support & developer team conducts a thorough analysis of your requirements and suggests the best effective roadmap to maintain and support your store.

Pick your Shopify maintenance package

Based on your requirements and our analysis, we share an estimated time to bring your store back in shape. You can then select the best maintenance plan for your Shopify store maintenance needs.

Sign NDA

To ensure the privacy and security of your sensitive customer data, we begin our work by signing a non-disclosure agreement (NDA).

Ongoing Execution

Tasks get handled on a rolling basis. Product updates, bug fixes, content changes, and maintenance are submitted via a shared workspace and completed within agreed turnaround times.

Weekly Updates

A brief weekly summary covers what was completed, what's in progress, and anything flagged for your input. No chasing for status updates.

Monthly Review

Once a month, a short performance check covers store health, completed work, and what to prioritize next, keeping the engagement aligned with where your business is heading.

Scale

Growth

Launch

Thinking
of Something Big