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This Privacy Policy explains how StoreAids ("StoreAids," "we," "us," or "our"), collects, uses, shares, and protects information when you visit our website or engage us for Shopify services.

By using our website or services, you agree to the practices described here. If you don't agree, please don't use our website or services.

1. Information We Collect

Information you give us directly:

Name, email address, phone number, and company name when you fill out a contact form, request a quote, or place an order
Project details you share with us: store URLs, business goals, content, or files related to your Shopify project
Store access you grant us to deliver a service, such as staff account access, collaborator access, or API credentials. We only request the level of access needed for the specific service you've ordered.
Billing details for invoicing, such as your business name and address. We don't collect or store card numbers because we invoice directly rather than process payments through a card processor.

Information collected automatically:

Standard technical data when you visit our website: IP address, browser type, device type, pages viewed, and time spent on the site
Cookies and similar tracking technologies used by our analytics and advertising tools (see Section 4, Cookies and Tracking)

We don't knowingly collect sensitive categories of personal information, such as health data, financial account numbers, or government ID numbers, through our website.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and prepare quotes or proposals
Deliver the Shopify services you've ordered, including accessing your store where authorized
Send invoices and manage billing
Communicate about your project, including updates, requests for feedback, or support
Improve our website and services based on how visitors use them
Run and measure the performance of our marketing and advertising, including ads shown to you on other platforms
Comply with legal obligations, such as tax and accounting requirements

We don't sell your personal information to third parties, and we don't use client store data or business information for any purpose beyond delivering your service and running our own business.

3. How We Share Information

We share information only in the following situations:

Subcontractors and team members directly involved in delivering your service, bound by confidentiality obligations consistent with our Terms and Conditions
Service providers that support our operations, such as email platforms, project management tools, and analytics or advertising platforms (see Section 4)
Shopify Inc, where store access is required to perform the service you've ordered. Shopify's handling of your store data is governed by Shopify's Privacy Policy, which is separate from this one.
Legal or regulatory authorities, if required by law, subpoena, or to protect our legal rights
A successor entity, if StoreAids is involved in a merger, acquisition, or sale of assets, in which case this Privacy Policy would continue to apply to your information under the new ownership

4. Cookies and Tracking

Our website uses cookies and similar technologies, including:

Analytics tools (such as Google Analytics) to understand how visitors use our site
Advertising pixels (such as Meta Pixel) to measure ad performance and show relevant ads to past visitors on other platforms

You can control cookies through your browser settings, including blocking or deleting them. Turning off cookies may affect how parts of our website function. Where required by law, we'll ask for your consent before placing non-essential cookies.

5. Data Retention

We keep the information we collect for as long as needed to deliver services, maintain business and tax records, and meet legal obligations. Store access credentials are used only for the duration of the service and are removed or returned once the project is complete, unless you ask us to retain access for ongoing support.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including limiting store access to the team members who need it for your project. No method of transmission or storage is completely secure, so we can't guarantee absolute security, but we take reasonable steps to reduce risk.

7. Your Privacy Rights

For California Residents (CCPA/CPRA)

If you're a California resident, you have the right to:

Know what personal information we've collected about you and why
Request a copy of that information
Request deletion of your personal information, subject to legal exceptions
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information (StoreAids doesn't sell personal information)
Not be discriminated against for exercising these rights

To exercise these rights, contact us at [SUPPORT EMAIL]. We may need to verify your identity before processing your request.

For Visitors in the EU/UK (GDPR)

If you're located in the European Union or United Kingdom, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Restrict or object to certain processing
Request a copy of your data in a portable format
Withdraw consent at any time, where processing is based on consent

Our legal basis for processing depends on the context: performing a contract (delivering services you've ordered), our legitimate business interests (running and improving our website and services), or your consent (certain cookies and marketing).

If you have concerns we haven't resolved, you have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Because StoreAids operates in the United States, information from visitors outside the US may be transferred to and processed in the US. By using our website or services, you understand that your information may be handled in a jurisdiction with data protection laws different from your own.

8. Children's Privacy

Our website and services are intended for business use and aren't directed at children. We don't knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us at [SUPPORT EMAIL], and we'll remove it.

9. Third-Party Links

Our website may link to third-party sites, such as Shopify's App Store or partner tools. We aren't responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top shows when it was last revised. Continued use of our website or services after an update means you accept the revised policy.

11. Contact Us

Questions about this Privacy Policy or how we handle your information can be sent to:

**Storeaids**

Email: support@storeaids.com

*This Privacy Policy works alongside our [Terms and Conditions](/terms-and-conditions). Together, they govern your use of our website and services.*

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